TorqCut Privacy and Cookie Policy

Last updated: 24.10.2025

At TorqCut (a division of Decom Engineering), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy and Cookie Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.TorqCut.com. Please read this policy carefully to understand our practices.

TorqCut acts as the data controller of the personal data collected and processed on our website. This Privacy Notice explains how we collect, use, and keep personal data obtained from our customers, suppliers, and website users.

Personal Data We may collect and process the following personal information from you:

• Your name and business contact details (including address, job title, email address, and telephone number).
  
• Personal information on directors, officers, and shareholders for screening purposes to ensure compliance with legal and regulatory obligations, including trade control, anti-money laundering, anti-bribery, and corruption laws.
  

This data is stored in a range of different places, including our Customer Relationship Management (CRM) database, supplier database, marketing/mailing lists, and email system.

When you submit your personal details via our website contact form or a Lead Generation Form, we will use that information to respond to your message, which will be relayed to the relevant department, who will respond directly to you. The information captured will be added to our CRM database so that we can manage future communications with you, which will include information about our range of specialized TorqCut products and services. We believe that processing this data is within our legitimate interests.

Please be assured that we will never buy, sell, or trade personal data to any third parties.

Your personal data may be processed by TorqCut or its sub-processors (or any of their affiliates, agents, employees, delegates, or sub-contractors) for the following purposes:

• To use data analytics to improve our website, marketing, customer experiences, products, and services, on the basis of our legitimate interests.
  
• To fulfil a contract for goods and/or services.
  
• To comply with legal or regulatory requirements.
  
• To communicate with potential, new, existing, or previous customers and suppliers, based on our legitimate interests.
  
• To manage activities including processing instructions, monitoring, and recording electronic communications (including telephone calls and emails) for quality control, analysis, and training purposes.

• To enforce or defend the rights and interests of TorqCut in order to comply with legal and/or regulatory obligations.

Your information will be shared internally with TorqCut staff if access to the data is necessary for the performance of their roles. We may disclose your personal data to third parties who provide us with goods and/or services, including IT service providers, PR and marketing service providers, telephone and hosting service providers, document storage providers, and backup and disaster recovery service providers. Any sharing of personal data is subject to appropriate due diligence assessments, along with the implementation of contractual and confidentiality controls.

TorqCut has implemented a number of operational controls and internal policies to ensure that your data is not lost, accidentally destroyed, misused, or disclosed. In the event that personal data is transferred outside of the European Economic Area (EEA), it is protected by appropriate transfer safeguards which guarantee an adequate level of data protection.

TorqCut will hold data for the duration of our contractual relationship with you and for a period of 2 years thereafter. Data will be deleted when it is no longer required for the legal or regulatory purpose it was held for.

As a data subject, you have a number of rights, including:

• Access and obtain a copy of your data on request.
• Change incorrect or incomplete data.
• Delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing.
• Object to the processing of your data in certain circumstances.
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If you would like to exercise any of these rights, please contact us at info@TorqCut.com or by post at Decom Engineering Ltd c/o Moore NI Llp, Donegal House, 7 Donegal Square West, Belfast, BT1 5AB.

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